How to use tricider as your online feedback tool

The information that a company gets through customer feedback is an important resource for improving and addressing the needs and wants of customers. That’s why feedback is the core of some models and theories of continuous improvement and development. As an example the Lean Start-up model claims that a tech start-up should develop just what the customers need and ask. This theory is based on continuously listen the customers and learn from their feedback.

There are different characteristics that make tricider a powerful tool to get the feedback of your customers. For example the different channels that you can use to get the feedback like e-mail, Twitter, Facebook etc; the high interaction that you can get with your customers and between them; the customization; and the simplicity of the process to start using it. With only 4 steps you can easily set up tricider as your feedback system.

Step 1 – Set up the question

Setting up the question

Setting up the question

 

 

Once you will be in the homepage of tricider. You just have to insert the question that your customers should answer.

 

Editing the question

Editing the question

 

After pressing the Go button, you will get into the configuration page. Here you could edit different aspects such as a further description of the question or a deadline.

 

Advance Settings

Advance Settings

 

 

You can use the advance settings at the bottom of the page in order to limit the number of characters per idea or to disable the voting option. Some extra features, such as personalizing the design and hiding the ads are available with myTricider Plus.

 

 

 

 

 

Step 2 – Start a contest! (Optional)

Setting up a contest

Setting up a contest

 

Set up a contest in order to increase the response of your customers. With tricider you can reward your customers for the best ideas or the ideas that get the higher number of votes. A contest is a good way to tell your customers that their ideas matter and they are important for you.

 

 

Step 3 – Share the question with your customers

Share the feedback

Share the feedback

You can use different channels to distribute tricider depending on your needs. You can embed it in your website or blog, you can send it to an email list, or you can use social media and distribute it through Facebook, Twitter or LinkedIn.

 

Step 4 – Sign up (optional)

Sign-up

Sign-up

We suggest you to sign up in order to save all your questions and have all your feedback organized in a unique dashboard. You won’t have to save any URL and you could set up alerts to your e-mail account. It is really easy; you can do it with your Facebook, Gmail or any other e-mail account.

 

After setting up tricider as your online feedback tool, you can continue editing your questions and some of the characteristics through your dashboard. Now it is time to listen your customers and get the best out of them!

Feedback example

Feedback example

 

You need a great idea? Why not ask the whole world…

tricider is a huge success partly because it’s so easy to create a question and share it with friends.

However, some problems are of general interest and a lot of thinking is necessary to come up with a perfect solution. This is when users approached us and asked us, why there was no way to make tricisions public. So that all of you could answer a particular question and brainstorm as a world-wide team. We thought: What a great idea!

And this is why we created the tricider public idea space!

You can add tricisions to the public idea space and have all tricider users help you out with their creativity and imagination. It´s like crowdsourcing for everyone!

Of course, this is absolutely optional, you have to actively publish tricisions to be in the pool. By default, a tricision is private.

We are very excited to see what will happen to the open idea space. People from all over the world will be looking at your questions and ideas. But that´s what brainstorming is all about: Build on the ideas of others, discuss in a team and use the wisdom of the crowd.

Can brainstorming and crowdsourcing for ideas really work?

As far as we have seen, it only needs a simple tool like tricider to unleash the creativity of the crowd. You already twittered the most interesting tricisions and got amazing ideas and comments. Let’s just try and see where a collective idea space will lead us!

Now see who is in need for your ideas: Enter here.