The information that a company gets through customer feedback is an important resource for improving and addressing the needs and wants of customers. That’s why feedback is the core of some models and theories of continuous improvement and development. As an example the Lean Start-up model claims that a tech start-up should develop just what the customers need and ask. This theory is based on continuously listen the customers and learn from their feedback.
There are different characteristics that make tricider a powerful tool to get the feedback of your customers. For example the different channels that you can use to get the feedback like e-mail, Twitter, Facebook etc; the high interaction that you can get with your customers and between them; the customization; and the simplicity of the process to start using it. With only 4 steps you can easily set up tricider as your feedback system.
Step 1 – Set up the question
Once you will be in the homepage of tricider. You just have to insert the question that your customers should answer.
After pressing the Go button, you will get into the configuration page. Here you could edit different aspects such as a further description of the question or a deadline.
You can use the advance settings at the bottom of the page in order to limit the number of characters per idea or to disable the voting option. Some extra features, such as personalizing the design and hiding the ads are available with myTricider Plus.
Step 2 – Start a contest! (Optional)
Set up a contest in order to increase the response of your customers. With tricider you can reward your customers for the best ideas or the ideas that get the higher number of votes. A contest is a good way to tell your customers that their ideas matter and they are important for you.
Step 3 – Share the question with your customers
You can use different channels to distribute tricider depending on your needs. You can embed it in your website or blog, you can send it to an email list, or you can use social media and distribute it through Facebook, Twitter or LinkedIn.
Step 4 – Sign up (optional)
We suggest you to sign up in order to save all your questions and have all your feedback organized in a unique dashboard. You won’t have to save any URL and you could set up alerts to your e-mail account. It is really easy; you can do it with your Facebook, Gmail or any other e-mail account.
After setting up tricider as your online feedback tool, you can continue editing your questions and some of the characteristics through your dashboard. Now it is time to listen your customers and get the best out of them!